Refund & Billing Policy

This Policy applies to every transaction concluded through the AW AntiCheat web panel, including the purchase of new licenses, the renewal of existing licenses on monthly, quarterly, yearly, or lifetime plans, and any other paid offering we may make available from time to time. It applies to every customer ("you", "Customer") regardless of the payment method used, the plan selected, or the jurisdiction from which the purchase is made, except to the extent that mandatory law grants you rights that cannot be lawfully excluded.

Where this Policy uses the terms "sole discretion" or "final determination", it means that the relevant decision rests exclusively with AW AntiCheat, that we are not obliged to justify the decision beyond what this Policy requires, and that the decision is conclusive between the parties to the maximum extent permitted by applicable law. Nothing in this Policy obligates us to grant any refund, credit, discount, or accommodation other than as expressly stated herein.

You may purchase from us only if you are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is higher, and you have the legal capacity to enter into binding contracts. If you purchase on behalf of a community, organization, or other entity, you represent and warrant that you are authorized to bind that entity, and "you" includes that entity. If we determine that a purchase was made by a person lacking the required age or legal capacity, we may void the transaction, permanently revoke the associated license, and ban the account. Any refund required by applicable law in that event will be issued to the original payment method, and misrepresenting your age, capacity, or authority is a material breach of the agreement set.

Access to the panel and to billing functions requires sign-in exclusively through Discord OAuth. Your account is associated with your Discord ID, and all orders, licenses, billing history, and support tickets are tied to that account. You are responsible for maintaining control of your Discord account; transactions initiated through your authenticated session are attributed to you. We reserve the right to refuse, cancel, or reverse any order placed through an account that is banned, suspended, or reasonably suspected of fraud or unauthorized access.

All purchases are one-time charges. We do not operate subscriptions, automatic renewal, or recurring billing of any kind, and we do not initiate recurring or automatic charges: charges are initiated only through your completion of a checkout in the panel. If a technical or processor error nonetheless results in a charge you did not initiate, the Duplicate and Erroneous Charges section of this Policy applies. Each purchase and each renewal is a separate, discrete transaction that you initiate manually through the panel. Accepted payment methods are card payment and PayPal-style checkout, as presented at the time of purchase; we may add, remove, or modify payment methods at any time without notice.

Each order passes through defined states: pending, paid, failed, refunded, or granted. An order confers no rights until it has been both paid and granted. We may cancel any order that remains pending, that fails payment processing, or that we determine, in our sole discretion, to be fraudulent, mistaken, placed in violation of the agreement set, or otherwise contrary to the interests of the Service. Cancellation of an order that was never paid creates no liability on our part. If an order has been paid but is cancelled by us or is not granted within seventy-two (72) hours of payment, we will refund the full amount received to the original payment method; that refund is your sole and exclusive remedy in respect of the cancelled or ungranted order.

Payments are processed by independent third-party payment processors. By submitting payment you also agree to the applicable processor's own terms of service and privacy practices, which are separate from and additional to this Policy. We do not store your full card numbers or complete payment credentials on our systems.

We are not responsible for errors, delays, declined transactions, holds, currency conversions, or fees imposed by payment processors, card issuers, banks, or intermediaries. Any dispute concerning the conduct of a payment processor must be resolved with that processor to the extent it does not concern our own charging decisions. We may change payment processors at any time, and the availability of any particular payment method is not guaranteed.

The price payable for any license or renewal is the final total displayed in the panel at the moment you confirm checkout, and the amount displayed at confirmation is the amount charged. Prices, plan structures, plan durations, and available tiers may be changed by us at any time, for any reason, and without prior notice, with effect for future purchases only. No price change affects an order that has already been paid and granted, and no customer is entitled to price protection, retroactive discounts, or matching of prices offered before or after their purchase.

If promotional pricing, discounts, or limited-time offers are made available, they are extended at our sole discretion, may be modified or withdrawn at any time before checkout is completed, and may carry additional conditions stated at the time of the offer. A promotion applies only to the specific transaction in which it is redeemed and creates no expectation of future availability.

Where we are required by law to collect any tax on a purchase, that tax is included in the final total displayed to you before you confirm checkout; you will not be charged more than the amount displayed at confirmation. You remain solely responsible for determining, reporting, and paying any tax, duty, or governmental charge that applies to you as purchaser and that we are not legally required to collect. Where a purchase is made by a business or other entity subject to withholding obligations, amounts payable to us shall not be reduced by any withholding, and such purchaser shall gross up the payment so that we receive the full stated price; this gross-up obligation does not apply to individual consumers.

Licenses are delivered electronically through the panel; nothing is shipped physically. Upon grant of a paid order, your license key and the associated HMAC signing secret become accessible in the panel for you to retrieve and place in your FiveM server's server.cfg. Each license activates exactly one (1) FiveM server. The license binds to the first server that successfully validates against our systems ("Activation"), and may thereafter be unbound and rebound through the panel; unbinding or rebinding does not reverse Activation, does not reset any refund eligibility, and does not create a new refund window. The Resource revalidates the license with our servers periodically (approximately every five (5) minutes) and receives signed configuration and verdicts.

A license may protect only one (1) server at any given time. We may rate-limit, delay, or suspend unbind and rebind functionality at our sole discretion, and unbind/rebind patterns indicating concurrent or rotating use of a single license across multiple servers constitute a material breach of the agreement set, subject to the Termination Without Refund section.

For the purposes of this Policy, a license's credentials are "Revealed" once either of the following has occurred: (a) you have performed an affirmative reveal or copy action on the license key or signing secret within your own authenticated panel session; or (b) the license has been successfully validated by a server. Activation and Revelation events are recorded in our validation logs (including server IP, hostname, key attempted, and verdict) and in our audit and activity logs. Those records constitute presumptive (prima facie) evidence of whether and when a license was Activated or its credentials Revealed, absent manifest error, and our determinations made in good faith on the basis of those records are final within the limits of this Policy.

Because licenses are digital goods delivered instantly and consist of confidential credentials that cannot be "returned" once exposed, all sales are final and non-refundable from the earlier of: (a) Activation of the license, or (b) Revelation of the license credentials as defined above. By completing checkout, you expressly request immediate delivery of digital content and acknowledge that, to the maximum extent permitted by applicable law, you thereby waive any statutory cooling-off, withdrawal, or cancellation right that would otherwise apply to distance sales of digital content.

Nothing in this section limits the refund of paid-but-ungranted orders under the Orders, Payment, and Order States section, the Duplicate and Erroneous Charges section, or the Termination for Convenience and Service Discontinuation section. Where the law of your jurisdiction grants you non-waivable consumer rights, this Policy does not exclude them; in that event, this Policy applies to the fullest extent the law allows, and any mandatory remedy shall be limited to the minimum required by that law.

As a courtesy, and not as an entitlement, we may consider a refund request submitted within forty-eight (48) hours of the time the order is granted, but only where the license has never been Activated and its credentials have never been Revealed as defined in the License Delivery and Activation section. Any Activation or Revelation, however brief, permanently disqualifies the license from this window.

Approval of any request under this window is at our sole discretion. We may take into account, without limitation, the stated reason for the request, your purchase and refund history, indications of abuse or fraud, and the state of our validation and audit logs, which constitute presumptive evidence on the questions of Activation and Revelation absent manifest error. Our decision to grant or deny a discretionary refund is a final determination and creates no precedent for any other request, whether by you or by any other customer.

Without limiting the generality of the "All Sales Final" section, and subject always to the proviso that nothing in this section limits the Duplicate and Erroneous Charges section, the Termination for Convenience and Service Discontinuation section, or any right that cannot lawfully be excluded, no refund, credit, or compensation will be provided, in whole or in part, in any of the following circumstances:

• Partial billing periods or unused time — including time remaining on a monthly, quarterly, or yearly license that you stop using before expiry, for any reason.
• Changes to features, detections, plugins, or the Service roadmap — the Service evolves continuously, and no purchase is made in reliance on any future or continuing feature.
• Your configuration choices or mistakes — including detection settings, punishment settings (warn, kick, ban), bypass rules, whitelists, webhook configuration, plugin deployment, or enabling or disabling of optional layers such as the OCR layer or account-age checks.
• Closure, sale, migration, or inactivity of your FiveM server or community, or your departure from the FiveM platform.
• Suspension, revocation, or termination of your account or licenses for breach of the Terms of Service, the End User License Agreement, the Acceptable Use Policy, or this Policy.
• If promotional pricing is offered, promotional purchases are excluded from the Discretionary Refund Window unless the offer expressly states otherwise.
• Lifetime licenses after Activation, as described in the Renewals and Lifetime Licenses section.
• Dissatisfaction with detection outcomes — including cheats that were not detected, false positives, or punishments applied under your own configuration; the Service carries no guarantee of any particular detection result.
• Incompatibility with, or conflicts caused by, third-party resources, scripts, frameworks, or modifications running on your server.
• Renewals, which are governed by the Renewals and Lifetime Licenses section and are non-refundable as described there.

A renewal extends the term of an existing license; it does not create a new license, a new refund window, or any new right of withdrawal. Because we do not auto-renew, every renewal is a deliberate, manually initiated purchase, and you are deemed to have renewed with full knowledge of the Service as it exists at the time of renewal. Subject to the Duplicate and Erroneous Charges section, all renewals are final and non-refundable once the order is paid and the extension is applied to the license, regardless of whether the extended period has begun.

Renewal of an expired license reactivates the same license and its existing binding history. Time is not credited for any gap between expiry and renewal, and renewal does not entitle you to compensation for any period during which the license was expired, suspended, or revoked.

"Lifetime" means the lifetime of the Service, not the lifetime of the purchaser. A lifetime license remains valid for as long as AW AntiCheat continues to operate the Service and for as long as the license is not suspended, revoked, or terminated under the agreement set. If we discontinue the Service in whole or in part, lifetime licenses end with it, and no refund, pro-rata credit, or compensation is owed in respect of that discontinuation, to the maximum extent permitted by applicable law. Lifetime licenses are governed exclusively by this section in the event of Service discontinuation.

A lifetime license that has never been Activated and whose credentials have never been Revealed may be considered under the Discretionary Refund Window on the same terms as any other license. After Activation, a lifetime license is non-refundable in all circumstances, subject only to the Duplicate and Erroneous Charges section and any right that cannot lawfully be excluded.

All refund requests, billing questions, and charge inquiries must be submitted exclusively through the Support (tickets) section inside the panel dashboard, which is the only official contact channel for the Service. Requests made through any other channel — including Discord messages, social media, or communications addressed to individuals — are not valid refund requests and will not be considered. Suspension or ban of your account does not remove access to the Support (tickets) section for billing and refund matters; we will preserve ticket access for billing purposes for at least sixty (60) days following any suspension or ban.

Your ticket must identify the order concerned (as shown in your billing history), the Discord account under which the purchase was made, and the reason for the request, and may include image attachments where relevant. We may request additional information and may decline any request where the information provided is incomplete, inconsistent with our records, or not provided within a reasonable time. All refund decisions are made by us in our sole discretion within the limits of this Policy and are final.

Approved refunds are issued only to the original payment method used for the purchase and in the original transaction currency. We do not issue refunds in cash, to a different card or account, or to third parties. Account credit is offered as a refund method only where the original payment method is closed or unavailable and, where applicable law so requires, only with your agreement. Account credit is non-transferable, redeemable solely for purchases through the panel, not redeemable for cash except where required by law, expires twelve (12) months after issuance, and is forfeited upon termination of your account for breach, except where applicable law provides otherwise.

Refund amounts are determined as follows: discretionary refunds are issued for the order price less any non-returnable payment-processing fees, which will be identified in the refund decision; refunds of verified duplicate or erroneous charges, and refunds of paid orders that were not granted, are issued for the full amount concerned. Once we instruct a refund, the time it takes to reach you depends on your payment processor, card issuer, or bank, and typically ranges from five (5) to ten (10) business days; such timing is outside our control. We are not responsible for, and will not reimburse, currency-conversion differences, foreign-exchange losses, or fees charged by processors, issuers, or banks in connection with either the original payment or the refund.

Upon approval of any refund, the corresponding license is revoked immediately and permanently. Because the Resource revalidates with our servers approximately every five (5) minutes, a revoked license will cease to validate shortly after revocation, and the Resource will stop functioning on the bound server. You must promptly remove the Resource, the license key, and the signing secret from your server.cfg and from all systems under your control, and cease all use of the Service in connection with that license.

A refund or revocation does not license the retention of any part of the Resource, plugins, builds, or credentials. All restrictions of the End User License Agreement — including those on reverse engineering, tampering, redistribution, and confidentiality — survive any refund or revocation. Continued possession, use, or validation attempts after revocation constitute unlicensed use and a material breach of the agreement set, and we may pursue all available remedies.

The order is marked as refunded in your billing history. We owe no compensation for any interruption, degradation, or loss of protection on your server resulting from revocation of a refunded license, and a refund does not reinstate, extend, or otherwise affect any other license or order.

If you believe you have been charged twice for the same order, charged an incorrect amount, or charged for an order you did not place, submit a support ticket promptly, and ideally within thirty (30) days of the charge. We will investigate against our order records, billing history, and processor records, and where we verify a genuine duplicate or erroneous charge, we will correct it and refund the excess in full to the original payment method. Verified corrections of our own billing errors are issued as of right rather than at discretion. Errors reported after thirty (30) days will still be investigated; for late reports, our obligation is limited to refunding the verified erroneous amount, without interest, fees, or other compensation. In all cases, our records and those of the payment processor constitute presumptive evidence, absent manifest error, of whether an error occurred.

You agree to contact us through the Support (tickets) section and allow us a reasonable opportunity to resolve any billing concern before initiating a chargeback, payment reversal, or dispute with your card issuer, bank, or payment processor. Initiating a chargeback or payment dispute against a charge that was valid under this Policy constitutes a material breach of the agreement set. Where a chargeback or dispute is initiated against a charge that was valid under this Policy, we may, at our sole discretion and without prior notice:

• Immediately terminate all licenses held by you — not only the license connected to the disputed charge — with immediate effect on validation of every bound server.
• Ban your account (including the associated Discord ID) from the panel and the Service, and refuse all future orders from you or from accounts we reasonably associate with you, subject to the preserved ticket access described in the Requesting a Refund section.
• Recover from you the disputed amount, all chargeback and dispute fees imposed on us, and our reasonable costs of response and collection, including legal costs, all of which you agree to pay on demand.
• Submit evidence to the payment processor or issuer, including order records, billing history, validation logs, and audit and activity logs demonstrating delivery, Activation, and use of the license.

If a dispute concerns a charge that we verify was duplicate or erroneous under the Duplicate and Erroneous Charges section, we will not treat the dispute as a breach of this Policy and will promptly reverse any enforcement action taken in connection with it.

Initiating a chargeback or payment dispute automatically voids any pending refund request for the same order. Any amount you recover through a dispute in respect of an order we have already refunded, or any amount recovered in excess of the amount you actually paid, is a debt immediately due and payable to us, which we may set off against any account credit or future order. If a chargeback is resolved in our favor, or if you withdraw it, reinstatement of your account or licenses remains at our sole discretion and may be conditioned on repayment of all amounts and fees described above. Nothing in this section limits any statutory dispute right that cannot lawfully be restricted; it applies to the fullest extent permitted by applicable law.

We monitor refund activity for abuse. Conduct we consider abusive includes, without limitation: repeatedly purchasing and requesting refunds of licenses; requesting a refund after Activating a license or extracting value from it; misrepresenting facts in a refund request or support ticket; coordinating purchases and refunds across multiple accounts; and using the Discretionary Refund Window as a de facto trial mechanism. Where we determine, in our sole discretion, that refund abuse has occurred or is being attempted, we may deny the pending request and all future discretionary refunds, revoke licenses obtained in connection with the abuse, ban the accounts involved, and pursue recovery of any amounts refunded on the basis of false or misleading statements.

Orders paid with a payment instrument that the payer was not authorized to use are void from the outset, and the associated license is revoked without refund to the account holder; any refund owed in respect of such a payment is a matter between us, the payment processor, and the lawful owner of the payment instrument.

Licenses are sold exclusively through the AW AntiCheat panel. License keys or signing secrets obtained from any other source — including resellers, marketplaces, forums, leaks, or private transfers — carry no refund rights and no support entitlement, and may be revoked at any time without notice or compensation. We owe no obligation of any kind to holders of keys or secrets not purchased directly through the panel.

We may suspend, revoke, or terminate your account, any or all of your licenses, or your access to any part of the Service, at any time and with immediate effect, where you breach the Terms of Service, the Privacy Policy, this Refund & Billing Policy, the End User License Agreement, or the Acceptable Use Policy, or where we suspect, in our sole discretion, abuse, fraud, chargeback activity, reverse engineering or tampering with the Resource or its validation and HMAC-signing mechanisms, leaking or sharing of license keys, signing secrets, builds, or other confidential material, or any conduct that threatens the security, integrity, or reputation of the Service. Certain violations, including reverse engineering, tampering, and leaking, result in immediate termination without prior notice.

No refund, credit, or compensation is owed for any license or period affected by a breach-based suspension, revocation, or termination. All unexpired license time is forfeited upon such termination, and amounts already paid remain fully earned by us. We may also suspend licenses temporarily as a protective measure while investigating suspected violations, and no refund or extension is owed for such protective suspension where a violation is confirmed.

If we terminate a license, ban an account, or discontinue the Service in whole or in part other than for your breach of the agreement set, your sole and exclusive remedy is a pro-rata refund — or, at our option and subject to the Refund Method, Currency, and Timing section, equivalent account credit — of the unexpired prepaid portion of a monthly, quarterly, or yearly license, calculated from the effective date of the termination or discontinuation. Lifetime licenses are governed exclusively by the Renewals and Lifetime Licenses section and receive no remedy under this section.

This section does not apply to any suspension, revocation, or termination based on breach, suspected abuse, fraud, chargebacks, reverse engineering, tampering, or leaking, which are governed exclusively by the Termination Without Refund section, and it creates no liability beyond the pro-rata amount described above.

The Service and the Resource are provided strictly "AS IS" and "AS AVAILABLE". We do not warrant, and no billing or refund decision shall be construed as warranting, that all cheats, cheat menus, or malicious behavior will be detected; that detections will be free of false positives; that the panel, validation servers, plugins, webhooks, or any component will be uninterrupted, error-free, or available at any particular level of uptime; or that the Service will meet your requirements or be compatible with your server environment. No service-level agreement of any kind is offered, and no refund is available for downtime, maintenance, or detection performance.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to any purchase, billing matter, refund, license, or use of the Service, whether in contract, tort, statute, or otherwise, shall not exceed the greater of: (a) the total amounts actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim; and (b) the amount paid for the license to which the claim relates. In no event shall we be liable for indirect, incidental, special, punitive, or consequential damages, lost profits or revenue, lost data, or the loss of players, members, reputation, or community, even if advised of the possibility of such damages.

You shall indemnify, defend, and hold harmless AW AntiCheat and its operators from and against any claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: your FiveM servers and communities; your treatment of players, including punishments (warns, kicks, bans) applied under your configuration; your configuration choices, including enabling the OCR layer, account-age checks, detections, bypass rules, or Discord webhooks; content you route through webhooks to your own Discord servers; and your breach of this Policy or any other document in the agreement set.

We may amend this Policy at any time in our sole discretion. Amendments become effective when the updated Policy is posted with a revised "Last Updated" date; material changes will be announced through the panel. Your continued use of the Service, and any purchase or renewal completed after the effective date of an amendment, constitutes acceptance of the amended Policy.

Refund eligibility for an order is governed by the version of this Policy in effect when that order was placed. Procedural provisions — including how refund requests are submitted, documented, and processed — are governed by the version of this Policy in effect when the request is submitted. If you do not accept an amendment, your sole remedy is to cease using the Service; ceasing use does not entitle you to any refund of amounts already paid.

This Policy, and any dispute or claim arising out of or in connection with it or with any purchase, refund, or billing matter, shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-laws principles. The competent courts of Riyadh, Kingdom of Saudi Arabia shall have exclusive jurisdiction and shall be the exclusive venue for all such disputes, and you irrevocably submit to that jurisdiction and waive any objection based on forum or convenience.

To the maximum extent enforceable under applicable law, all claims must be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and you waive any right to participate in such proceedings against us.

Entire agreement. This Policy, together with the Terms of Service, the Privacy Policy, the End User License Agreement, and the Acceptable Use Policy, constitutes the entire agreement between you and us regarding its subject matter and supersedes all prior or contemporaneous understandings, representations, and communications relating to billing and refunds.

Severability and survival. If any provision of this Policy is held invalid or unenforceable, it shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect. Provisions which by their nature should survive — including "All Sales Final", "Chargebacks and Payment Disputes", "Refund Abuse", "Unauthorized Purchases and Third-Party Keys", "Termination Without Refund", "Disclaimers, Liability, and Indemnity", and "Governing Law, Venue, and Class Waiver" — survive the completion or refund of any order and the termination of your account or licenses.

No waiver; assignment. Our failure to enforce any provision of this Policy is not a waiver of that provision or of our right to enforce it later, and any waiver must be express and in writing to be effective. We may assign or transfer this Policy and our rights and obligations under it, in whole or in part, at any time without notice or consent, including in connection with a merger, acquisition, or sale of the Service. You may not assign, transfer, or delegate this Policy, your account, your licenses, or any rights under the agreement set, and any attempted assignment by you is void.